Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Information You Provide
We collect information you provide directly to us, such as when you create an account, use our services, request customer support, or communicate with us. This may include your name, email address, business information, and any other information you choose to provide.
Usage Information
We collect information about how you use our services, including your interactions with our platform, features you use, and the time and frequency of your activities.
Device Information
We collect information about the devices you use to access our services, including hardware model, operating system, browser type, and IP address.
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities
- Personalize and improve your experience
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- With service providers who assist us in operating our platform and conducting our business
- When required by law or to protect our rights and safety
- In connection with a merger, acquisition, or sale of business assets
- With your explicit consent for specific purposes
We keep your data secure through enterprise-grade security measures and comprehensive compliance standards. Serve AI is SOC 2, HIPAA, and GDPR compliant, ensuring your information is protected according to the highest industry standards. We implement robust technical and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.
You have the right to:
- Access and receive a copy of your personal information
- Rectify inaccurate personal information
- Request deletion of your personal information
- Object to or restrict processing of your personal information
- Data portability for information you provided
- Withdraw consent where processing is based on consent
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